Job completed for Rays Real Pit BBQ Shack

Completion date: September 25, 2024

Location: Houston, TX

Why did the customer contact us?

Rays Real Pit BBQ Shack, a restaurant in Houston, TX, contacted Fire Alarm Houston to address a malfunctioning fire alarm system. The specific issues included a beeping alarm panel and multiple system errors.

Solutions provided:

Fire Alarm Houston responded to the call by:

Troubleshooting the system: We identified that the system had been powered down and discovered a short in the system history.
Repairing faulty components: We located and replaced a faulty module (Module 4) that was damaged due to moisture.
Relocating pull stations: We identified a pull station that needed to be relocated and returned to replace it.
System testing: We repaired the short and tested the system to ensure normal operation.
Addressing communication issues: We resolved the issue preventing the FACP from communicating with the CMS.
Recommending upgrades: We recommended upgrading the system to a wireless radio to improve reliability and communication.
Coordinating with CMS: We contacted CMS to request a reset on their end.

By addressing these specific issues, Fire Alarm Houston successfully resolved the fire alarm problems at Rays Real Pit BBQ Shack.

Team members on this project:

Gregry D Hazlett